At The Bund Puyan Hotel, located at No. 398 Beijing East Road in the heart of Huangpu District, service isn’t a checklist — it’s an art form. Opened in 2021 as a 5-star sanctuary for discerning travelers, this hotel has redefined what “hospitality” means in Shanghai by blending cutting-edge technology with deeply personal, human-centric care. From the moment you step into our elegant lobby until your final farewell, every interaction is designed to anticipate your needs, exceed your expectations, and transform your stay from routine to remarkable.

24/7 Front Desk & Express Check-In/Out: Your Gateway to Effortless Travel

Your time in Shanghai is precious — and we respect that. Our 24-hour front desk ensures you’re never left waiting, whether you arrive late at night or need assistance before dawn. For business travelers racing against deadlines or families eager to start their day, our express check-in and check-out services streamline your experience, allowing you to bypass queues and settle into your room — or head out to explore — within minutes. Guests consistently praise the speed and efficiency of these processes, often noting how seamless their arrival felt, even after long international flights.

Multilingual Support & Real-Time Translation Tools: Bridging Cultures, One Conversation at a Time

In a city that welcomes millions of global visitors each year, communication should never be a barrier. Our team speaks Mandarin fluently and is equipped with real-time translation tools to assist guests from every corner of the world. Whether you’re asking for directions to The Bund, requesting a specific dish at Hanyuan Private Feast, or needing help ordering delivery food (yes, even without a local phone number!), our staff goes above and beyond to ensure clarity and comfort. One guest specifically highlighted how helpful the team was during their two-day stay, assisting them with food orders and making their experience feel truly personalized.

Service Robots: Innovation Meets Convenience

Embracing the future doesn’t mean losing the warmth of hospitality — it means enhancing it. The Bund Puyan Hotel features service robots that glide through corridors delivering towels, toiletries, and other essentials with quiet precision. These aren’t gimmicks; they’re practical solutions designed to offer contactless convenience, especially valuable for guests who prefer minimal interaction or are traveling during busy periods. It’s technology working in harmony with human service — ensuring you get what you need, when you need it, without compromising on safety or comfort.

Free Luggage Storage & Easy Taxi Booking: Travel Light, Explore Freely

Whether you’ve arrived early or checked out late, our complimentary luggage storage allows you to leave your bags behind and dive straight into Shanghai’s vibrant streets. No more lugging suitcases between attractions — simply drop them off securely at the front desk and return later to collect them. Need transportation? Our taxi booking service takes the stress out of navigating the city. Staff will arrange a ride for you, helping you reach meetings, restaurants, or landmarks like Yu Garden or Lujiazui with ease.

Business Center, Coworking Spaces & Conference Rooms: Productivity Redefined

For the modern executive, work doesn’t stop at the office door — and neither does our support. The hotel’s fully equipped Business Center offers free high-speed Wi-Fi, printing, scanning, and fax services — all available around the clock. Prefer a collaborative environment? Our coworking spaces provide flexible seating perfect for informal brainstorming sessions or focused remote work. Planning a formal meeting? Reserve our Conference Room or Multi-function Room, both outfitted with multimedia display systems, sound equipment, and blackout curtains for optimal presentations. While there may be an additional charge for room rental, the professional setup and attentive staff ensure your event runs flawlessly — from AV technical support to catering coordination through our fine-dining restaurant.

Family-Friendly Amenities: Thoughtful Touches for Every Generation

Traveling with children? You’ll find thoughtful amenities tailored just for you. Kids under 17 stay free without an extra bed, and the hotel provides children’s bathrobes, slippers, toothbrushes, and strollers to make your stay comfortable. Families appreciate the spacious rooms, non-smoking environment, and proximity to kid-friendly attractions like Yu Garden and Nanjing Road Pedestrian Street. Many reviewers have noted how welcoming the staff is toward young guests, creating a warm atmosphere where everyone feels at home.

Wellness & Recreation: Recharge Body & Mind

After a day of sightseeing or business meetings, unwind in our well-equipped gym, featuring modern cardio and strength-training equipment. Whether you’re maintaining your fitness routine or squeezing in a quick workout before dinner, the gym offers a serene space to recharge. For those seeking relaxation, enjoy a quiet evening in our cardroom, perfect for leisurely games or socializing with fellow travelers. The hotel also features elevators, ventilation systems, humidifiers, and non-smoking floors to ensure a clean, comfortable, and healthy environment for all guests.

Accessibility & Inclusivity: Designed for All Guests

We believe luxury should be accessible to everyone. The Bund Puyan Hotel is committed to inclusivity, offering wheelchair access, stair-free main entrances, and accessible public areas. Service animals are welcome upon request, and our staff is trained to accommodate diverse needs with sensitivity and professionalism. Safety is paramount — with CCTV in public areas, keycard entry systems, fire alarms, smoke detectors, and security personnel on duty, you can rest assured your well-being is our top priority.

Guest-Centric Extras: The Little Things That Make a Big Difference

It’s the small gestures that often leave the deepest impressions. At The Bund Puyan Hotel, we pay attention to the details:

• Free Wi-Fi throughout the property keeps you connected whether you’re working from your suite or browsing maps in the lobby.
• Laundry services, including clothes dryers and steamers, ensure you always look your best.
• Concierge service helps you discover hidden gems, book tickets, or plan your itinerary.
• Wake-up calls and bellhop services add a touch of classic hospitality.
• Translation tools and multilingual staff ensure no language barrier stands between you and an unforgettable experience.

What Guests Are Saying: Service That Leaves a Lasting Impression

With over 16,150 verified reviews and a stellar 9.4/10 rating, guests consistently highlight our service as a defining feature:

“The staff were all very friendly, helpful & patient. We didn’t have a China mobile number and for 2 days, they helped us to order delivery food.” — Guest User, September 2025

 

“The check-in process was seamless! The staff were friendly and able to accommodate and share some simple information accordingly.” — Nurfaaidha Anwar, October 2025

 

“Really nice hotel with friendly staff. Room was clean and the location of the hotel was extremely convenient. Would recommend.” — Guest User, September 2025

These aren’t just compliments — they’re testaments to our commitment to creating meaningful connections with every guest.

At The Bund Puyan Hotel, service isn’t about fulfilling requests — it’s about anticipating dreams. Whether you’re here for business, family, romance, or exploration, our team is dedicated to crafting a stay that feels effortless, luxurious, and uniquely yours. Discover why travelers from around the world keep returning — because here, you’re not just a guest. You’re part of our story.