Location & Accessibility

1. What is the hotel’s address?
   The Bund Puyan Hotel is located at No.398 Beijing East Road, Huangpu District, Shanghai, China.

2. How far is the hotel from The Bund?
   The hotel is approximately a 10-minute walk from The Bund, offering convenient access to Shanghai’s iconic waterfront.

3. How close is the nearest metro station?
   East Nanjing Road Metro Station is just 320 meters away (about a 5-minute walk).

4. What’s the distance to Shanghai’s airports?
   Shanghai Hongqiao International Airport is 15.3 km away (approximately 49 minutes by car), while Pudong International Airport is 40.4 km away.

5. Is there parking available?
   Yes, public parking is available on-site for CNY 15.00 (approx. US$2.11) per hour with limited spaces. Reservations are not possible.

Accommodation

6. What are the check-in and check-out times?
   Check-in is after 16:00 and check-out is before 12:00. The front desk operates 24/7.

7. What room types are available?
   The hotel offers multiple room types including Bund-View (Double Bed), City-View (Double Bed), Bund Scenery Junior Suite, and Suite With View, ranging from 36-52m² across floors 5-17.

8. Do rooms have views of The Bund?
   Yes, many rooms feature bay windows with stunning Bund or city views, particularly those on higher floors.

9. What amenities are included in the rooms?
   All rooms include free Wi-Fi, air conditioning, private bathroom with bathtub, refrigerator, and non-smoking environment. Many rooms also feature bidets.

10. What is the child policy?
    Children aged 0-17 can stay for free without an extra bed. Children under 1.3m receive free breakfast, while those over 1.3m pay CNY 58.00 per person.

Dining

11. Does the hotel have a restaurant?
    Yes, Hanyuan Private Feast (Suhe Bay Branch) serves refined Cantonese and Chinese cuisine with business hours from 11:00-14:00 and 17:00-23:00 daily.

12. What about breakfast?
    The hotel serves a Western and Chinese style buffet breakfast from 07:00-09:30. Adult buffet is CNY 58.00 (approx. US$8.15) per person.

Services & Facilities

13. What business facilities are available?
    The hotel features a business center, conference room (with additional charge), multi-function room, coworking spaces, and a cardroom for meetings and events.

14. Is there a gym?
    Yes, the hotel has a well-equipped gym for guest use.

15. What payment methods are accepted?
    The hotel accepts cash, credit cards, UnionPay, and most major card payments as shown on their payment options.

16. Are service robots available?
    Yes, the hotel features service robots for contactless convenience throughout the property.

17. Is Wi-Fi available?
    Yes, free high-speed Wi-Fi is available in all guest rooms and public areas.

18. Do you offer translation services?
    Yes, the hotel provides translation tools to assist international guests with communication.

Policies

19. What is the cancellation policy?
    The cancellation policy varies by room type and booking terms. Please check your specific reservation details for cancellation information.

20. Are pets allowed?
    No, pets are not allowed at The Bund Puyan Hotel. However, service animals are permitted upon request.